Before contacting support, check out the FAQs below. These are the most commonly asked questions and they are updated continually.
How can I find out the status of my order?
What if I use the Order Manager and still don't see my order?
What's the normal turnaround time for business card orders?
Can I submit more than one business card on the same order?
Do I need an Org Number when I place an order?
I clicked the Finish button, but how do I know that my order has been placed?
I forgot to print a receipt when placing my order. Can I still get one?
Can I use a regular Credit Card to make my purchase?
Can I save the card information I entered so I won't have to retype everything when I reorder?
Why do I get an error message at the end when I try to submit my order?
Does it matter which browser I use?
Can I place an order on a computer with a Mac, Linux or BSD operating system?
The Order Manager tab provides tools for this purpose. Enter the Order Manager, set the display filter to "Display by Item" and the date range filters to include the date when the order was entered, then click Go. The Manager will return all orders that meet the specified criteria.
To check the status of any order in the list, click on the link in the Order Status column. There are three possible categories.
Order Accepted — The order has been successfully entered into the system but has not yet been produced.
Work In Progress — Indicates that the order has been accepted and is now in print production.
Paid — The order has been accepted, printed, packaged and shipped to the receiving department at GMU.
To see when the order was shipped click on the Paid link. A status window will appear with the exact ship date. That date is when the order was shipped from the Richmond Virginia facility. The order will have to be received at a common receiving department at GMU then delivered to you or your department. You should receive your order about three days after the ship date.
If you regularly place orders for others, you may want to experiment with some of the other filters. For example, let's say you want to find an order you placed for "Jane Smith" but don't want to look through thirty or more orders to find it. Set the first pull down menu to SKU (default is Order/Req#), open up the date range to include the order date, then type the full name or part of the name in the search field. Click Go and the system will return the order for you (if you only typed in the last name, all orders that have "Smith" in the name will be returned, etc). To take it a step further, let's say you want to get more information about the order. Once it appears in the window, click on the hourglass icon in the Options column. Now you're in the final window that you saw when the order was placed with an option to print out a summary report. If you want to see in detail what was on the business card you can view a PDF of the order by clicking on the Options hourglass icon once again.
The Order Manager will show all orders placed with your login, so if someone else actually placed the order for you, the order will not be visible with your login*. Be sure to set the date range back far enough to include the date when your order was placed (default is only seven days). Only twenty orders or line items may appear on the screen at a time, so you may have to navigate to another page to find what you're looking for.
The Order Manager is a robust tool and will always show an order if it's in the system as long as the search filters are used properly and user permissions are set properly. If you open up the date range and still don't find your order then it's possible that there was an error when the Finish button was clicked during Checkout. This happens when there is an issue or error with the Credit Card or Credit Card information that was entered. Please see the question: Why do I get an error message at the end when I try to submit my order? If that doesn't answer your question you'll want to call the Worth Higgins & Associates Help Desk at 804 264-2304. The web team will be glad to assist you.
*Some admin users may have user permissions that allow them to see all orders for a site. Standard users will only see orders placed with their logins.
Average is one and a half weeks from order entry to receipt of cards.
Business Cards are printed once a week at a Richmond Virginia facility (usually midweek but may vary based on need), then shipped to one location at GMU where they are then distributed to departments and individuals. If you place an order right before the cards go to press, you might receive your order sooner. If you place your order right after the weekly printing your order will take a little more time. So average is around one and a half weeks.
Note: At this time there is no arrangement in place to expedite a RUSH Order. To provide the best pricing and service, multiple orders are printed in bulk once or twice a week depending on need. This arrangment seems to work out well for the majority since only on rare occasions do we get a call for a rush order. In most cases, the arrangement in place is able to satisfy any difficult schedule.
Yes. You may combine multiple lots of cards on one order which will save time if you're ordering cards for several people at once.
After placing the first lot of cards in the Shopping Cart, instead of continuing through Checkout as you might normally do, return to the Catalog area and start the process again (e.g. pick a template, fill in the form area, proof, add to shopping cart). Once all individual lots of cards are in the Shopping Cart, then proceed through Checkout. You will only have to go through the billing screen and enter your P-Card information once. In the Order Manager you will still be able to search for and review the cards for different individuals by setting the second filter to "Display by Item" (the default is "Display by Order").
No. Org Numbers are no longer used on the Business Card Ordering site. Just use your GMU issued P-Card during Checkout.
There are two ways to determine if your order has been placed.
First, you'll be able to print a receipt which is an option you won't have until the system has accepted your request as an order.
Second, you'll be able to see your order in the Order Manager. Just navigate there using the tab at the top of the page and click Go. If you've just placed the order it will be visible. You can also check orders previously placed by opening up the date range and clicking Go. For more information on using the Order Manager please refer to the first two questions.
The final step in the ordering process gives you the opportunity to print a detailed or summary report of your order.
If you did not print a receipt when placing the order, you can always view or print one later. Follow these steps.
1. Go to the Order Manager using the navigational tab at the top of the web page.
2. Filter the date range as needed or enter the job number and click Go.
3. Click on the hourglass icon in the Options column.
Now you're in the final window that you saw when the order was originally placed. Notice that the option to print out a summary report is still available. You can print a detailed or summary report of the order. If you also need to see the PDF proof again, it's available by clicking the hourglass icon (in the Options column) which will open a small thumbnail window with a "Open PDF" button.
No. Purchase Method for this site has been determined by GMU. The policy as stated on the Home Page is, "You must use a GMU issued purchasing credit card (P-Card), not a personal credit card, for all orders placed on this site".
The online business card templates have been created with art from GMU and therefore reflect the designs approved by GMU Creative Services. These designs should cover most needs, however you may require something unique that is not on the site. In that case please contact David Regan at 703.402.8849 or email him at dregan@whaprint.com.
Yes. We highly recommend that you use the Quick Fill feature. With it you can save the form field information for multiple cards which will eliminate the need to rekey the information when re-ordering. For details see Instructions on using the Quick Fill feature.
The most common reasons have to do with inaccurate P-Card information being entered. Please be sure that you've entered the exact information for the card, including name and address. Again, the address information (entered in the upper right area of the billing screen) must match the P-Card you are using and include the Country, which should be entered as "USA". Sample billing screen with required fields highlighted in red.
When having repeated problems at Checkout it's always a good idea to log out of the site, clean your browser cache (temporary internet files), then login and try again. Details.
Note: Sessions are cookie based. For example, if you have an item or items in the Shopping Cart, log out, then login again you'll find that the items are still in the Shopping Cart. However, if you log out and delete cookies (or the specific session cookie for this site) then your items will no longer be in the Shopping Cart. As a precaution, it's always a good idea to use the Quick Fill feature. Then if you decide to delete cookies or delete them by accident, you can quickly recreate your order again without having to rekey everything.
Sometimes the easiest fix is to simply switch to another recommended browser. The new browser will not have any session information saved or anything in the Shopping Cart, so again the Quick Fill tool will make recreating the order in the new browser an easy process.
Recommended browsers are Mozilla Firefox, Internet Explorer and Safari. It's possible to use other browsers but they may not function properly in all areas of the site. If you experience problems using a non-recommended browser, please switch to Mozilla Firefox, Internet Explorer or Safari and try again before calling our support number.
Yes.
Recommended platforms are Windows XP/Vista and Mac OS X. The recommended browsers to use with these operating systems are Mozilla Firefox, Internet Explorer and Safari.
With some mainline computer manufacturers offering desktops and laptops with Linux and several netbooks on the market with paired down Linux systems, it's inevitable that more site users will be logging in with non-conventional systems (e.g. non-MS, non-Apple). Because Firefox is cross-platform, it is possible to use it with a Linux or BSD system, as long as basic browser requirements are met and acroread* or a similar PDF viewer is installed.
*Acroread is the Adobe Acrobat Reader for Unix platforms. XPDF is another worthy application that will open PDF files on Linux/BSD systems.